The advantages that the gig economy holds for local businesses and young professionals
By Arnold February | Published Jul 1, 2019
Opinion
Connectivity can turn a digital divide into a digital dividend
By Reshaad Sha | Published Jun 27, 2019
Everyone is on WhatsApp, so why isn’t your contact centre?
By Wynand Smit | Published Jun 25, 2019
How to leverage innovation in the age of automation
By Aspen Zhang | Published Jun 24, 2019
The flexible workplace is here to stay, and this is why…
By Andrew Robinson | Published Jun 18, 2019
Who’s tweeting whom?
By Yaseen Khan & Colin Thakur | Published Jun 18, 2019
(Re)imagined leadership in the age of algorithms and automation
By Paresh Soni | Published Jun 14, 2019
The cost of information
By Mikhail Petersen | Published Jun 11, 2019
It’s time to embrace Customer Support Chatbot 2.0.
By RYAN FALKENBERG | Published Jun 7, 2019
Invest in our country’s youth to lead our innovation revolution
By Sifiso Mazibuko | Published Jun 7, 2019
SMS is still the best way to reach South Africans
By Greg Chen | Published Jun 6, 2019
Do our personality traits matter when it comes to cyber security?
By Anna Collard | Published Jun 5, 2019
Tech won’t kill the contact centre, it’ll make it more powerful
By Wynand Smit | Published May 27, 2019
Leveraging on our data heritage
By Professor Tshilidzi Marwala | Published May 21, 2019
Visual storytelling is a powerful learning tool
By Glenn Gillis | Published May 16, 2019
On memory of humans
By Professor Tshilidzi Marwala | Published May 15, 2019
